How To Book

NOTE

Please create an account and add all guest information to the “Guest List” before making a reservation request. This will make the below two-step process more efficient.

※Reservations must be made by the participating guest. Bookings made by a third party or through travel agencies may not be accepted and subject to cancellation.

Reservations with KUMANO TRAVEL are made in a two-step process:

  1. Make Reservation Request
  2. Pay to Finalize Booking

Select your desired dynamic package, accommodation, tour & activity, or travel service to add to your shopping cart. Once you have added all your products and services, make a reservation request. When the reservation is processed, full payment is made to confirm the booking.

The Dynamic Package function is a convenient way to book local trips. Depending on the conditions of the request, accommodations/activities/services will be automatically combined into one booking arrangement. Then our staff will curate the request with any needed adaptations to get back to guest with confirmation. The ultimate tool for personalizing your journey to Kumano!

PART ONE: Make Reservation Request

1. SEARCH

Search for packages, accommodations, tours & activities, or travel services.

2. SELECT

Select desired service or product price plan.

3. ADD TO CART

Add to cart. You can add multiple plans to your cart. (Except Dynamic Packages, which can only be booked independently)

4. REVIEW

Review your requested items list and agree to the terms and conditions.

5. SEND REQUEST

Send your reservation request for processing by KUMANO TRAVEL staff who will contact service providers on your behalf.

PART TWO: Pay to Finalize Booking

1. RECEIVE PROCESSED E-MAIL

Once your reservation request is completed you will receive a ‶Processed Reservation Request″ e-mail.

2. SIGN IN

Sign into your MyPage account.

3. REVIEW

Review the contents and price of booking.

4. PAY TO CONFIRM

Agree to the terms and conditions then make full payment with credit card to confirm your reservation.

NOTE

This part must be performed within 48 hours of receiving the ‶Processed Reservation Request″ e-mail or your reservation will be cancelled automatically.

5. DOWNLOAD VOUCHER

Please download, print, and bring your voucher with you on your trip (a digital copy on your device is OK), as it may be necessary to show it to the accommodation or service provider.

DETAILED EXPLANATIONS

Dynamic Packages

Making reservations for Dynamic packages.

Learn More

Accommodations, Activities, Travel Services

Making reservations for accommodations, tours & activities, and travel services follow the same general pattern.

Learn More

E-MAILS & SAFE LIST

During the reservation process you will receive a minimum of 4 e-mails - 3 to complete the reservation process, and 1 follow-up mail after your visit. These e-mails are important and form the foundation of your reservation. Please keep all e-mails exchanged with KUMANO TRAVEL for verification if needed.

1. Received Reservation Request

This will verify that we have received your reservation request.

If you did not receive this e-mail, it may have been blocked or filtered. It is the guest’s responsibility to ensure e-mail correspondence is allowed from our e-mail address (please refer to the e-mail safe list below).

NOTE

This does not confirm your reservation.

2. Processed Reservation Request

When you receive this e-mail, you can review and pay for your booking.

NOTE

Payment is due within 48 hours of receiving this e-mail. Unfortunately, if payment is not received by then, your reservation will be cancelled automatically.

Terms & Conditions

3. Confirmed Reservation

E-mail with your booking confirmation.

NOTE

Please print out your voucher and bring it with you on your trip (a digital copy on your device is acceptable). You may be asked to show them to the accommodation or service provider.

4. Follow-up

How was your trip? We ask your cooperation to fill out our guest feedback forms.

Your input is valuable and appreciated by us and future visitors, the backbone of our efforts to improve our services, products, and community.

New MyChat Message Notifications

When a new MyChat message has been sent to you a “New MyChat Message Notification” e-mail is forwarded.

Please sign in to your MyPage account to read and reply to these MyChat messages.

Please always communicate through KUMANO TRAVEL’s MyChat function with reservation staff and service providers using this service.

More about MyChat

E-mail Safe List

Our e-mails may be confused as Spam or Junk mail and filtered by your e-mail or virus software. To make sure that you receive these important e-mails, please add our e-mail address or domain to your contacts, safe list, or whitelist.

  • Our e-mail address is: kumano-travel@tb-kumano.jp
  • Our domain is: @tb-kumano.jp

If you are not sure how to do this check with your e-mail or virus software provider. There is also information online about e-mail safe lists and whitelists, which a quick internet search will produce.

Thank you for your cooperation.

Travel Responsibly - Book Local!

How to Book