How to Book
Reservations with KUMANO TRAVEL are made in a two-step process:
1.Make Reservation Request
2.Pay to Finalize Booking
Select your desired accommodation, tour & activity, or travel service to add to your shopping cart. Once you have added all of your products and services, make a reservation request. When the reservation is processed, full payment is made to confirm the booking.
Model Itineraries are sample travel plans to help you organize your trip. You can use them as they are or adjust them to your needs. It is a simplified way to add products and services to your shopping cart. The ultimate tool to personalizing your journey to Kumano!
PART ONE
Make Reservation Request
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SEARCH
Search for accommodations, tours & activities, or travel services.
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SELECT
Select desired service or product price plan.
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ADD TO CART
Add to cart. You can add multiple plans to your cart.
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REVIEW
Review your requested items list and agree to the terms and conditions.
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SEND REQUEST
Send your reservation request for processing by KUMANO TRAVEL staff who will contact service providers on your behalf.
PART TWO
Pay to Finalize Booking
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RECEIVE PROCESSED E-MAIL
Once your reservation request is completed you will receive a ‶Processed Reservation Request″ e-mail.
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LOGIN
Login into to your MyPage account.
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REVIEW
Review the contents and price of booking.
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PAY TO CONFIRM
Agree to the terms and conditions then make full payment with credit to confirm your reservation.
NOTE: This part must be performed within 48 hours of receiving the ‶Processed Reservation Request″ e-mail or your reservation may be cancelled.
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DOWNLOAD VOUCHER
Please download, print, and bring your voucher with you on your trip, as it may be necessary to show it to the accomodation or service provider.
Detailed Explanations
Accommodations, Tours & Activities, Travel Services
Making reservations for accommodations, tours & activities, and travel services follow the same general pattern.
Model Itineraries
Making reservations via the Model Itinerary samples is a convenient way to add relevant options easily to your cart.
E-mail Correspondence & Safe List
During the reservation process you will receive a minimum of 4 e-mails - 3 to complete the reservation process, and 1 follow-up mail after your visit.
These e-mails are important and form the foundation of your reservation.
Please keep all e-mails exchanged with KUMANO TRAVEL for verification if needed.
1.Received Reservation Request
This will verify that we have received your reservation request.
If you did not receive this e-mail it may have been blocked or filtered. It is the guest's responsibility to insure e-mail correspondence is allowed from our e-mail address (please refer to the e-mail safe list below).
NOTE: This does not confirm your reservation.
2.Processed Reservation Request
Your reservation request has been processed and requires payment to finalize your reservation. Login to your MyPage account, review your reservation, and make payment.
NOTE: Payment is due within 48 hours of receiving this e-mail. Unfortunately if payment is not received by then, your reservation may be cancelled.
Terms & ConditionsNew MyChat Message Notifications
When a new MyChat message has been sent to you a “New MyChat Message Notification” e-mail is forwarded.
Please login to your MyPage account to read and reply to these MyChat messages.
Please always communicate through KUMANO TRAVEL’s MyChat function with reservation staff and service providers using this service.
More about MyChat >>E-mail Safe List
Our e-mails may be confused for Spam or Junk mail and filtered by your e-mail or virus software. To make sure that you receive these important e-mails, please add our e-mail address or domain to your contacts, safe list, or white list.
| Our e-mail addresses are: |  |
| Our domain is: | @tb-kumano.jp |
If you are not sure how to do this check with your e-mail or virus software provider. There is also information online about e-mail safe lists and white lists, which a quick internet search will produce.
Thank you for your cooperation.
