SET PACKAGES, ACCOMMODATIONS, ACTIVITIES & TRAVEL SERVICES
NOTE
Please create an account and add all guest information to the “Guest List” before making a reservation request. This will make the below two-step process more efficient.
※Reservations must be made by the participating guest. Bookings made by a third party or through travel agencies may not be accepted and subject to cancellation.
PART ONE | Make Reservation Request
PART TWO | Pay to Finalize Booking
PART ONE: Make Reservation Request
SEARCH
Search Content
Go to the search page for services or products in the “BOOK LOCAL” tab or the search function further down the page. Select the contents page with featured price plans.
ADD TO CART
Select Price Plan
For each contents page there are separate price plans. Check the details and click the “Select” button.
Enter Information & Add to Cart
Enter necessary reservation information and click the “Add to Cart” button. The price plan will be added to your cart.
NOTE
Be sure to register the correct information, especially the date.
SEND REQUEST
Sign in or Create Account
Click the “Proceed to Enter Guest Info”. If you are not signed in, you will be prompted to sign in or create an account.
Enter Guest Information
Enter guest information manual or select from guest list. Click on the “Save & Proceed” button.
Review Reservation & Agree to Terms of Conditions
Review the details of the booking to make sure that everything is correct.
Read carefully and familiarize yourself with the terms and conditions for using the KUMANO TRAVEL Community Reservation System.
This is important information so as not to have misunderstandings regarding your reservation.
Once you scroll to the bottom of the terms and conditions the “I Understand & Agree” selection box will appear to check. Re-read the Cancellation & Change Policy and check the box. Then click the “Send Reservation Request” button.
NOTE
A pop-up window will appear with the following text:
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- This is a "Reservation Request" only and not instant booking. (Please refer to the "How to Book" page for complete booking process overview)
- Each reservation is processed by real, locally-based people and not automated algorithms or AI.
Therefore, reservation processing times may vary. Thank you for your kind understanding.
※ Serious requests only please (no double booking requests).
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Check the “I Understand & Agree” box, then click on the “Send Reservation Request” button.
Request Sent
A "Received Reservation Request" e-mail will be sent. Double check that you received this important correspondence. Double-check that it has not been sent to your junk or spam mail folder.
Once your request is received our staff will process the reservation.
PART TWO | Pay to Finalize Booking
MAKE PAYMENT
Receive Processed E-mail & Sign In
Once your reservation request is completed you will receive a “Processed Reservation Request” e-mail. Sign in to your MyPage account.
Find Reservation
Click on the “Reservations” tab. Find your reservation number under the “Current” section. Your reservation will have the status “Processed | Make Payment”. Click “See more” or anywhere on the reservation box to continue to the details page.
Review Reservation Details
Review the details of the booking to make sure that everything is correct then click the “Pay by Credit Card” button on the top of screen.
Agree to Terms & Conditions
Re-read carefully and familiarize yourself with the terms and conditions for using the KUMANO TRAVEL Community Reservation System.
This is important information so as not to have misunderstandings regarding your reservation.
Once you scroll to the bottom of the terms and conditions the “I Understand & Agree” selection box will appear to check. Re-read the Cancellation & Change Policy and check the box. Then click the “Make Payment” button.
Pay to Confirm
Enter your credit card details and click the “Make Payment” button to confirm booking.
NOTE
It takes time to complete payment.
Please do not close your browser/tab or change pages until the “Payment Complete | Reservation Confirmed” page appears.
Payment Complete | Reservation Confirmed
When the payment is complete your reservation is confirmed.
Download Voucher
PDF Download
In your MyPage account under the “Reservations” tab, find your reservation number details page. After payment you can find two links next to Download: “Voucher” and “Outline”.
Please download, print, (or save a digital copy) of your voucher and bring it with you on your trip, as it may be necessary to show it to the accommodation or service provider.
NOTE
Your voucher is a PDF file. To read the PDF you may need to download the Adobe PDF Reader program.