評価とレビュー : SEN.RETREAT TAKAHARA
宿泊施設
3.99
部屋
風呂
料理
立地
接客・サービス
検索結果: 39 件のレビューを表示
日付: 2026年6月
3.20
Difficult check-in and poor communication
Sen. Retreat was supposed to send a code 3 days prior to arrival. However, I never received it, even after multiple attempts in chatting to Sen. Retreat and to Kumano Kodo Travel agency in MyChat. When we arrived early, the cleaning staff just finished up and were about to leave. We asked if we could store our heavy backpacks and they put them in our room and locked it all. Then, I tried to get into the plywood booth that serves as check-in. At first, the touch pad wouldn't work and I couldn't even get into the booth. Then, it opened up and I tried to register. Well, passports were needed, but they were locked away in our backpacks. After multiple video calls and repeated registration with frantically finding a picture of our passport in our files, we finally received the building and room codes. This was a 2-hour ordeal in the hot sticky booth. The customer service staff did not clearly describe that the building code is different than the room code. Pre-registration was supposed to be done online, but I never received the email. Apparently, it is a communication problem between Kumano Kodo Travel and Sen. Retreat. The room was sparse, but we appreciated the cold drinks in the fridge. Dinner was good, but breakfast was bad. 4 dry bread rolls, 1 butter paddy, and a squeeze bottle of jam. My recommendation to the host is to hire a person to assist with check-in. We were not the only guests that had trouble checking in.
日付: 2026年5月
4.80
Beautiful Guesthouse
A beautiful spot
日付: 2026年5月
4.80
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日付: 2026年5月
4.20
Day one
I loved the Takahara location. The house was wonderful, the mats soft, the view breathtaking. The food was ok….. breakfast of many rolls was not really our thing. Check in was simple and everything was spotless.
日付: 2026年4月
4.60
Very new accommodation, clean and neat!
It was a pity that the weather was bad otherwise we could have used all the great facilities to BBQ and sit outside!
日付: 2026年4月
3.40
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日付: 2026年4月
4.00
- 件名なし -
The accommodations were very nice, but the check-in process was one of our worst experiences. It was raining and the internet connection kept disconnecting during check-in.
日付: 2026年3月
3.60
- 件名なし -
Easy to find location on the trail. Check-in process was confusing. No one available to help in person, only a booth with a poor internet connection on iPad. Breakfast was only 4 pieces of bread.
日付: 2026年3月
3.60
Inconvenience of NON-HUMAN check-in system
Somehow I did not receive any email from the hotel regarding check-in procedure. Upon arrived do not know where to check-in and nobody around to ask and all doors are lock with digital keypad. Made international call through my print out only they told me the pin to unlock a small check in both outside. Then inside need to communicate by pad video call then where to told to scan QR code to register online. However, just couldn't submit due to unkown error. Chat again then only they help me to register and got the room pin number which is at block B (which was after probably 45mins since we arrived). After that trying to look for block B, no label on the buildings. Got in and find one by one, by the time we got into our room already an hour passed. Due to occupying the check-in both for too long during the check-in, we have irritated a few others waiting outside especially a middle age western couple. They we very rude to us after that and using impolite words after that. Bad experience......
日付: 2026年3月
5.00
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