Rating & Reviews : Kawayu Matsuya
Accommodation
3.75
Guestroom
Baths
Meals
Location
Reception & Service
Results: 148 View Reviews
Date: May/2026
3.40
Satisfied
Overall meet our requirements and satisfaction
Date: Apr/2026
1.33
Kawayu Matsuya as an affordable accomodation
When reviewing affordable accommodations, I usually try to balance my expectations with the price. However, during our Kumano Kodo trip, we stayed three nights in three different places that were all very similar in price and overall offering. Unfortunately, Kawayu Matsuya was by far the worst of the three. Being an unmanned accommodation should not excuse the poor maintenance and overall condition of the building. The photos shown online for example in booking are accurate in terms of layout, but in reality everything feels much more worn and deteriorated. There was also a noticeable tobacco smell inside, which made the stay less pleasant. To make matters worse, it is an unmanned accomodation but the self check-in/check-out machine didn’t work—neither on arrival nor departure. Thankfully, after contacting support, friendly staff assisted us and resolved the issue within about 15 minutes. Another inconvenience was the lighting: we almost had to sleep with the lights on because the remote switch didn’t work. The batteries were visibly corroded, which likely explains the problem. I should note that we didn’t use the baths, so I can’t comment on that aspect. On the positive side, the towels, sheets, and basic amenities were fine, and the views were actually excellent—probably the best feature of the property. Overall, I would not recommend this place. In the context of an otherwise wonderful Kumano Kodo experience, this was unfortunately the weakest stay.
Date: Mar/2026
3.00
- No subject -
No guest review.
Date: Dec/2025
2.40
- No subject -
No guest review.
Date: Nov/2025
4.00
- No subject -
露天混湯是初體驗, 很不錯 隔壁的晚餐和午餐很豐盛, 讓疲憊的旅者得到大大的身心安慰
automated translation: It was my first time trying an open-air mixed-water bath, and it was really nice. The dinner and lunch next door were very hearty, providing weary travelers with a great sense of physical and mental comfort.
Date: Nov/2025
4.60
Kawayu Matsuya Nov 5
The hotel has a shuttle service that picked me up from the Kumano Hongu Heritage Center. The staff at the Heritage Centre called the hotel and requested the free shuttle pickup. The hotel shuttle also dropped me off at the trail head the next morning.
Date: Nov/2025
4.80
- No subject -
No guest review.
Date: Nov/2025
4.60
- No subject -
No guest review.
Date: Oct/2025
3.50
- No subject -
Very dated building- and not well maintained. The room was very small. Onsen was nice
Date: Oct/2025
4.60
- No subject -
The hotel is divided in two. You can use the onsen at the other place just few minutes away. The location was spectacular just in front of the river. The room was well equipped with comfortable beds. Staff was very nice and helpful. Dinner was great!
Sorry, "Reservation Requests" are not available at this time.
Set booking times: 7:00–9:30 and 19:00–22:00 daily, Japan Standard Time.
Please check this Article for more information.