The dinner meal was good and obviously some trouble taken to prepare it. I think you could mention as part of your package (email instructions) to those doing the trek that they will pass the accommodation on the way to Tsugizakura-oji and having reached the oji, they have to walk back to the accommodation.

The supper was excellent, sitting with other pilgrims enjoying an in-house BBQ with delicious Fish, Meat and Vegetables. What a great couple who serviced this delicious food!

No guest review.

No guest review.

GOOD: Location along the trail. Very convenient. The young staff member who accidentally showed up tried to be helpful whilst he appeared to have no clue how this happened. NOT SO GOOD: 1) No one was at the inn when we arrived at 3ish and until 6ish. A paper a note placed the dinning table read the group under my name that would arrive on 18/3. It meant our lodging was expected. 2) A young man showed up after 6ish but he didn't mean to cater to us. He said he came over to check if things in the property were in order because it had been raining non-stop. 3) The property itself was like a store room cramped with items that we - (a) don't use, e.g. a big, old refrigerator - not in use coz no electricity on and the sliding doors were laced with moss; and (b) can't use, e.g. coffee machine was too dusty and dirty to use; two bulky armchairs at the entrance were too heavy to be removed but if we sat on there, we would block our own way and the chairs were designed for people to sit and change shoes easily; there was another bulky armchair that occupied quite some space that we needed for moving inside the tatami area 4) Cleanliness - The floor was like it had not been mopped for a long time. Spider net was visible on the wooden beams and some corners of the living room. The towel that i used (not all towels though) was found to have some big dirt marks. Obvious tea stints were seen inside many glasses and cups. (i can share pics of the towel, cups and the spider net). 5) No dinner served - We cooked by ourselves with rice, vegetables and some pork in the kitchen (the pork had been unpacked and was kind of expired but we still ate coz we were hungry). 6) The young man who showed up insisted cooking the breakfast for us the following day. He also helped replace the croissants that had expired with fresh ones. Unfortunately only 1 croissant and 1 egg per person (we dare not drink coffee made from the machine) can be provided - definitely not enough as we would have a long hiking day. Guess the ration was a policy set by the property owner. At the end, the young man made us some rice balls with rice we didn't finish the night before. 7) No curtains for the windows of the shower room. On the day of our stay it rained quite heavily so people from outside if any can hardly peek. On a fine day, those who walk up a bit of the grass slope can see what's inside the shower room. OVERALL: To be honest, we were given some money back for the missing dinner (which was meant to have abalone and other seafood etc) but we'd rather have a proper chef cooking a decent Japanese dinner for us. We give No Rating to the category of "Reception & Service" as the young man who showed up didn't mean to serve us. We learned that the original server at our inn was quite old (personally I hope his or her absence was not due to sickness or injury but simply that he/she was too old and forgot the duty, and we understand aging population is now a major issue in Japan). My friends did go to another Hagi Inn nearby hoping it can tell where we can seek help right after our arrival. The staff there said their inn was separate from ours, meaning they were not in a position to offer assistance. But we believe both Hagi inns belong to the same owner. To be fair, the young man did his best to help. He performed the cooking and cleaning duties, and listened to our complaints which were outside his job scope...haha. I hate to say this - many of our group members felt that what we experienced was quite disappointing and this was very rare in Japan. There were a lot the property owner can do to ensure everything including the property itself is proper, in order to improve the guests' experience. PS - Facts/background: We contacted Kumano Travel to reflect the situation on spot at 4ish on 18/3. Kumano Travel replied us before 6pm they were had been informed by Hagi that things had been resolved. Indeed, no one had came until the young man showed up after 6ish.

We were booked in the Annex 1111 but when we arrived we were told by an apologetic lady there was no room. When we showed her our booking voucher she was going to move someone else who had also booked and was settled in. We said we could stay at Haggi Inn. The bedroom, shower and toilets there were all good but the communal room and room outside the bathroom was so cluttered. I see the photos on your site don't show the state of these rooms. You need to make an inspection of this facility. Like other shave said it would be dangerous in fire and one of the first things we did was plan a possible escape through the window onto the roof. Unlike any other hosts we have had in Japan, Mr Hagi was very rude. When we arrived he told us dinner 5pm, breakfast 6 - 6.30am and leave 8am. There was nothing suggesting these hours when we booked. Like others have said the food was nice but took 1 1/2 hours to cook because Mr Hagi would not provide enough charcoal until we kept asking. In the morning he said leave 7.30am and shouted at me when I couldn't see where the kettle was amid the clutter. As others have experienced this rude treatment we wonder why you are referring people to him. He is not a pleasant host.

No guest review.

amazing own cooking dinner, excellent location and breakfast, nothing bas to say

No guest review.

No guest review.